Frequently Asked Questions

Do you Auto-ship?

We sure do! And you can get 30% off your first order!! Start, pause, or stop anytime. Never worry about forgetting to order your pal’s favorite treats, food, or toys.

Do you charge for returns?


If you are not HAPPY, email us at, we will issue a Return Merchandise Authorization. 

Will I need to pay for shipping?

100% FREE STANDARD SHIPPING In the Continental United States. We do not ship to Alaska, Hawaii, or U.S territories at this time.

Is it easy to get Customer Service?

Absolutely! Email us at or use our chat button on We will respond promptly seven days a week. If you need to speak to a live team member, call 888-644-DOGS Mon-Fri, 9 am to 5 pm CST.

IF I placed my order and forgot something, will I be billed for shipping twice?

No. All Standard Shipping is Free in the Continental United States. 

How long does it take to get my package?

All orders received before 1 pm CST are processed the same day. Also, orders ship via priority 2-3 day services.

Will you ship to an APO?

As veterans ourselves, we know how difficult it can be to get the items we want while overseas and away from home; however, because of the heavy restrictions for goods sent to an APO, we are unable to ship to these types of locations.

How will my order be packaged?

We secure and box every package carefully like it's our own: every order, every time. Your order will arrive at your doorstep in a box, not a poly mailer envelope or bubble mailer.

What if my package is lost or damaged?

We know that once the package leaves our facility, there may be a small chance of this happening. ZIP DOG takes full responsibility for your parcel from the warehouse to your doorstep. If your package is lost or damaged, let us know. Please take pictures so we can show the shipper.